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The Position:
This position will initially be seconded to the Emirates Dubai Airport Development (DAD) Team (reporting to the DAD site manager) and will play a key role for the transition of Airport Operations into Terminal 3 / Concourse 2. After which the position will be absorbed back into the regular Emirates Airport Services department.
The Emirates Group is a highly profitable business with a turnover of approximately US$ 9 billion and over 32,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 85 destinations in 59 countries, and with aircraft orders worth over $US 35 billion identified, Emirates fleet will grow to over 200 wide-bodied jets by 2013, with many more destinations coming on line. With the Group now hiring over 5,000 new staff every year, essential to business success will be the ongoing employment of high quality people to join our multi-cultural team of over 130 nationalities. Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. These are both internal through e-Learning and leadership development courses and external through relationships with tertiary institutions globally, including Executive education programmes at world class Business Schools and Universities.
The Position:
This position will initially be seconded to the Emirates Dubai Airport Development (DAD) Team (reporting to the DAD site manager) and will play a key role for the transition of Airport Operations into Terminal 3 / Concourse 2. After which the position will be absorbed back into the regular Emirates Airport Services department. For the duration of the secondment (approx 12 months) you will be based on site at Terminal 3 / Concourse 2 and you will act as the Emirates client representative for your respective areas within Terminal 3 / Concourse 2 with responsibility for coordinating the placement of all end user equipment and furniture as well as managing overall quality assurance and quality control of your area. You will also be required to represent Emirates for witnessing testing and commissioning of end user equipments as well as coordinating resources for airport trials and supporting HR with staff familiarisation.
After this secondment is over your job will be as the Job Description below:
1.Support and monitor the day to day functions within the Emirates Airport Services units (Check in/Boarding, Support Services & Ramp) in order to ensure that the service delivery standards are maintained within the budgeted costs and that the operating procedures complement the dynamics of customer needs and the expanding airport environment.
2.Support the management in developing and enhancing operating procedures which are supported through business performance indicators and periodic audits to encourage and continue improvements within the Department.
3.Audit daily performance of each section within the Emirates Airport Services Department by compiling performance statistics and measuring these against the established norms and to generate a monthly Performance report detailing statistical and performance data which projects the overall performance of the Airport Services department.
4.Analyse the monthly Performance report and produce monthly performance synopsis to provide feedback on the overall performance of the section. The report/synopsis shall include but not limited to: workload handled by each unit; productivity ratio; actual performance vs the benchmark; compliments and complaints ratio; budget variance; process/service enhancement; supervisory staff performance against set benchmarks.
5.Analyse operational workflow to define practical and seamless standard operating procedures that complement the ISO requirements and promotes efficiency and productivity. Highlight procedural or process flaws to the Line Manager with recommendations for improvement and support in designing comprehensive operational sectional procedures, covering all areas of operation.
6.Ensure to keep track of changing procedures and practices and to accurately and effectively update the Standard and Procedures Superintendent on a timely manner. In addition to maintain high level of interaction with internal and external departments such as IT, Hub Control Centre, Training, Dnata and Dubai Civil Aviation to achieve a smooth process flow.
7.Serve as the champion user for the Airport Services systems by gaining an in-depth proficiency in the operating modalities i.e. (MACS, MARS, BRS, OPERA, HORIS, Hotel inventory system etc) and constantly analyse system performance against the operating environment to recommend enhancements and or modifications required in the systems or work procedures to the Line Manager.
8.Establish resource requirement and analyse variances /deployment in close co-ordination with Resource Planning unit to ensure that the operation is efficient and cost-effective.
9.Support line Managers with IT projects and airport development projects (Concourse 2 and Terminal 3), staff management (attendance, overtime, interviews, disciplinary etc), liaison with training (skill development), CASA (passenger feedback), Ground Safety, Dubai Police, EK Security, Dnata contribute towards setting up service standards due to vast operational knowledge.
4. CRITICAL COMPETENCIES (MAXIMUM OF 6)
Effective communication
Customer Service Orientation
Problem Solving & Decision Making
Attention to detail and Quality
Organising for Results
Business Awareness
Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Experience and Qualifications:
Qualifications:
Graduate (12+4 or equivalent)
Experience:
Airport Operations. Passenger Handling 8 Years in total experience, with 5 years in passenger services.
For Ramp
8 years experience with 5 years experience in Ramp Operations.
Knowledge/skills:
Should have successfully completed advanced level Airport Handling Courses.
For Ramp– Should have successfully completed relevant Ramp & Load Control Courses
Sound theoretical knowledge of ISO 9000 series standards including quality auditing and practical ability to interpret the standards and apply the knowledge to suit specific business requirements.
Good understanding of resource management system and criteria involved in setting / evaluating engagement standards.
Should have a good knowledge of the Baggage Handling / Reconciliations System.
Should be an expert at passenger service operational procedures
Should have had previous experience in writing procedures and work instructions, training delivery, On Job Training etc.
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Job Reference No : ASOC/KT/8286
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